Last updated 12 Oct 2026
Eligible products can be returned within the return window shown on the product page, counted from the delivery date. Items must be unused, sealed and in original packaging. Some items, such as opened personal care products, are not returnable for hygiene reasons.
Sign in, open the order and choose Request return. We will review your request and share next steps.
Approved refunds are issued to the original payment method or as store credit. Bank processing times typically range from 5-7 business days. Cash on delivery orders are refunded as store credit or by bank transfer.
Orders can be cancelled from your account before they are shipped.
